What information do we collect?
When making a booking, ordering or registering on our site, as appropriate, you will be asked to give us certain personal information that will include but may not be limited to your name, e-mail address, postal address, payment details, phone number and medical history/GP approval (where appropriate).
We collect information from you when you register on our site, make an enquiry, make a booking, place an
order or subscribe to our newsletter.
Any details that are held to comply with the Government requirements for track and trace, will be held in line with GDPR.
What we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To create and personalise your reservation.
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
- To personalise your experience (your information helps us to better respond to your individual needs).
- To improve customer service (your information helps us to more effectively respond to your requests).
- To process transactions.
- To send periodic emails through our newsletter.
- To respond to your request/enquiry
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason without your consent, other than for the express purpose of delivering the service requested.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional news, updates, related product or service information if you have opted in via subscription.
If at any time you would like to unsubscribe from receiving future marketing emails, we include unsubscribe links at the bottom of each email. You can also contact us and request your details to be removed or updated via email - firstname.lastname@example.org
How do we protect your information?
Keeping the information we hold about you secure is very important to us, so we store and process your personal information in accordance with the high standards required under data protection legislation.
We do our best to keep the information you disclose to us secure. However, we can't guarantee its security. By using our site you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
What are they?
A cookie is a small file that a website transfers to the cookie file of the browser on your device so that the website can remember who you are.
Some cookies can collect personal information, including information you disclose, or where cookies track you to deliver more relevant advertising content.
Do I want to stop them?
Many cookies are used to enhance the usability or functionality of a website; therefore disabling cookies may prevent you from using certain parts of this website. We explain the cookies we use in the table below and give you a button by which you can block the optional cookies.
If you do not make either choice then you will be treated as having accepted all cookies on this site. You can change your mind in subsequent visits and use the buttons below to change your cookie status for our site.
If you wish to restrict or block all the cookies which are set by our website (which as we say may prevent you from using certain parts of the site), or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. For more information go to www.aboutcookies.org
Information to outside parties
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who may assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate for legal reasons and to comply with the law, enforce our site policies, protect our or others rights, property or safety or for tax or financial reporting reasons.
Credit/Debit card payments
We do not store any credit/debit card details on our systems. Please contact us for further information on who has been used to conduct your transaction as this varies dependant on whether you booked online or over the phone.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.