FAQs

• How do I book with you directly?

  Call us on 01777 705121 or email enquiries@yeoldebell-hotel.co.uk

• How far in advance can I book?

  There is no limit, please contact us any time.

• How will I know my booking has been confirmed?

  We will send you confirmation by your chosen means which is usually post or email.

• I haven’t received confirmation of my booking, what should I do?

  In the unlikely case of you not receiving confirmation please call or email us.

• Do I have to give you my payment card details to confirm my booking?

  We do usually ask for card details to guarantee your booking.

• What is your hotel cancellation policy?

  Our standard hotel cancellation policy is 12 noon on the day prior to arrival, after that full charges would be made. Please note Spa cancellation is different and in spa FAQs below.
  

• How do I cancel or amend a booking?

  By telephone, email or letter.

• Where can I view your room rates?

  Here on our website Stay pages.

• How do I know I am getting the best price?

  We always state our best available prices on our website.

• Are rates per person or per room?

  Per room.

• What payment methods do you accept?

  Cash, bank transfer and all major credit and debit cards.

• Can I pay in advance or on arrival?

  Either is acceptable, as long as you pay.

• I secured my booking with my credit/debit card, can I pay cash on arrival?

  Yes, we take cash on arrival and cards.

• Can I pay on departure?

  The room rate is normally payable on arrival and then any extra charges incurred during you stay can be settled on departure.

• How do I make a group booking?

  Call 01777 705121 and ask for group reservations.

• Can you invoice us on departure?

  Yes, if you have a credit account with us.

• Do you have coach parking facilities?

  Yes, we have parking to accommodate cars and coaches.

• How do I get to the hotel?

  We are just minutes from the A1 between Markham Moor and Blyth. Our nearest railway station is Retford which is on the main east coast line. Our nearest public airport is Doncaster and private airport is Gamston. If unsure, please call us for specific directions.

• Can I book a taxi with you?

  Yes, just speak to reception and they will happily book one for you.

• Do I have to pay to park at the hotel?

  No. We are happy to offer free parking. Another benefit of staying with us.

• Can I pre-book a car parking space?

  You can but there really is no need, our car park is extensive.

• What time can I check in?

  From 2pm on your day of arrival

• Can I extend my stay?

  Yes, with pleasure, just ask one of the reception team.

• What is the latest time I can check out?

  Normally 11am but a later checkout up until 1pm can be arranged.

• What will I find in my room?

  Our complimentary welcome package including a wide selection of teas, coffee, hot chocolate and homemade ‘Bell’ shaped biscuits.

• What facilities are available in my room?

  Flat screen TV with freeview and complimentary Wifi, hairdryer, luggage rack, toiletries, telephone.

• What facilities are available at the hotel?

  Cosy lounge area with open fire, three bars, the elegant Restaurant Bar 1650 and the St Leger Bistro by the Bar. We have free WiFi available throughout the hotel. Additional charges may apply for our accompanying luxury spa.

• Do you have air conditioning in rooms?

  No but fans are readily available and our windows open.
  

• Do you offer Wi-Fi?

  Yes we have free Wi-Fi throughout the hotel.

• What provision do you make for people with disabilities?

  All public areas are accessible for wheelchair users and menus are available in large print. Deaf guards are available so you can sleep assured that you will be woken in the event of a hotel alarm sounding, for any reason.

• Can I bring my dog to stay with me?

  Assistance dogs are welcome.

• What is the hotel smoking policy?

  The hotel is no smoking throughout.

• How can I let you know if something is wrong?

  Please call or if safe go to reception and speak to a member of our team.

• Do you have to make a reservation to access the restaurant?

  It is always advisable if you would like a specific time but not always essential.

• How do I book to eat in the restaurant?

  Ask any of the hotel or restaurant team in person or call us in advance

• How far in advance can I book?

  Anytime, we have no maximum length of booking.

• What is the dress code?

  Whatever you feel comfortable in. We want our guests to feel like Ye Olde Bell is like a home from home.

• Can I book the restaurant for private use?

  Yes, we have private dining options. Just tell the restaurant team your requirements.

• Can I bring my dog into the restaurant?

  We welcome assistance dogs only.

• Do you welcome walk-in guests?

  Yes of course. Just speak to reception.

• Can I reserve a window table?

  Yes, we have plenty of lovely window table options

• What is the minimum age in the restaurant?

  There is no minimum age requirement, as long as minors are with an adult.

• I have special dietary requirements, what do I need to do?

  It is useful to know in advance but we are well prepared and very adaptable to anyone with special dietary requirements.

• Is the restaurant accessible for wheelchair users?

  Yes, the restaurant is fully accessible.

• I am considering the hotel as my wedding venue, can I visit the hotel and facilities?

  Yes, we’d be delighted to show you around and explain all we have to offer

• Who do we need to contact to arrange to get married?

  Please contact any of the events team at the hotel.

• Is there any charge to hold the Ceremony?

  There is, charges start from £450

• What are the prices for children?

  Prices for children are from £15

• How many wedding guests can you cater for?

  From two to 200.

• Do you offer outdoor weddings?

  Yes, we do in our beautiful oak pavilion.

• Are there any restrictions with outdoor weddings?

  No there are no outdoor wedding restrictions.

• Can we have fireworks or Chinese lanterns?

  I’m afraid not, we are in a rural area and think it unfair to our farming neighbours

• What catering options are available?

  We have very extensive catering options. There are some ideas on our website and we are also happy to create bespoke packages for you. Just speak to a member of our team.

• Do I have to use your suppliers for my floral arrangements?

  No, we have recommended suppliers but you don’t have to use them.

• Are there photo opportunities inside if there is inclement weather?

  In abundance as the building is full of character, art and points of interest.

• What time will the celebrations end?

  1am carriages.

• What is your delegate rate?

  £49 day delegate and £149 24 hour delegate

• Is VAT included in my quote?

  Yes, all the prices on our website include VAT.

• How many delegates do you cater for?

  From two-200, just let us know your requirements.

• What facilities are available for conferences?

  Extensive gardens for team building activities.

  Private rooms with direct access and natural daylight

  Projectors and screens

  Flipcharts

  Syndicate rooms

• Can I bring my own projector and laptop?

  With pleasure

• What refreshment options are available?

  The choice is yours but as a standard;

  Unlimited tea, coffee, herbal drinks, water

  Freshly baked shortbread or scones

  Fresh fruit

• Do delegates have to pay for car parking?

  No, our car parking is free to guests and delegates.

• Do delegates have to pay for Wi-Fi?

  No, our Wi-Fi is free throughout the hotel.

• Do you have air conditioning?

  No but we do have windows that open.

• Is there natural light?

  Yes, we like natural light.

• Is there wheelchair access?

  Yes. Ye Olde Bell is accessible.

• How do I book an event?

  Please contact one of the event team on 01777 705121 or email: sales@yeoldebell-hotel.co.uk

   

• Can we have a choice menu?

  Yes, we have flexible catering options.

• Can I arrange my own catering?

  No, our chef would be most offended.

• Can I have a late bar extension?

  Yes, the latest extension would be 2am

• Can I have a live band?

  Yes, we enjoy most live music.

• What events are coming up at the hotel?

  Several, please check our website events page.

• Do you provide robes and flipflops in the Spa?

  Yes we provide robes and flip flops in a number of sizes. The flip flops are yours to keep and the robes can be purchased if you wish.

• Do you host hen parties in the Spa?

  Yes, group bookings are monitored carefully to ensure it does not have any impact on other guests’ visits with us. Please contact reception@yeoldebellspa.co.uk for your personalised quote.

• Are drinks available? Do you serve alcohol?

  We have a fully licensed bar for you to enjoy which stocks refreshing non-alcoholic drinks as well as champagne, wine, beer and spirits.

• Is food available?

  We have our own restaurant in the spa, The Herb Garden Brasserie.  Morning and full day spa packages include lunch but can be added on to afternoons or enjoyed without spa access.  We also serve a mini breakfast and afternoon snack menu.

• Can I book treatments on the day?

  We recommend that treatments are booked in advance to ensure you are not disappointed on the day.

• Do you offer twilight sessions?

  Yes we offer Serene and Themed Twilight spa sessions on selected Fridays please contact reception or check online for dates.

• Can I bring my child to the spa?

  Yes, if they are over five years of age.  We are so excited to be able to offer Tiny and Tween Spa sessions on selected Wednesday evenings each month for 5-15 year olds. Check out our events page for more details.

• What is the age limit of the spa?

  To attend during one of our regular Spa days you must be 16 and over. For those under the age of 18 they must be accompanied on a 1:1 ratio with someone over the age of 21.

• Do I have to pay in full at the time of booking?

  We do require full payment at the time of booking to ensure that your space is secure.

• What do I need to bring?

  Just yourselves, swimwear and any toiletries you cannot go a day without.

• What if I have dietary requirements?

  Here at the Spa we cater for all dietary needs, vegetarian, vegan and intolerances.  All food is cooked fresh on the day so just let us know your preferences at the time of booking so we can cater for you.

• Can I come to the spa and have treatments if I am pregnant?

  Yes, providing you are over 12 weeks pregnant. If you have shown any signs of ill health during your pregnancy it is best to check with your doctor first.

• Can I come just for treatments?

  We offer all our fabulous treatments without spa access for those that only have limited time to spare.  You can book online or over the phone to secure your space.

• Can I come just for lunch?

  Lunch is charged at £25 per person for those who are not using the Spa.  Please call to book.

• If I book the spa with overnight stay, where do I stay?

  We have our beautiful hotel a stones throw away which has a variety of individually-styled  rooms for you to relax in after your hard day at the Spa.

• Can I book for a group?

  Group bookings are looked at individually to ensure you get the most out of your visit with us. Please email reception@yeoldebellspa.co.uk for a personalised quote.

• Are shampoo/toiletries provided?

  Yes we have a conditioning shampoo and shower gel in our showers.

• How far in advance do I have to book treatments/spa?

  We recommend that they are booked at the time of booking to ensure you are not disappointed.

• What is the best way to book my spa/treatments?

  We take bookings over the phone or selected packages are available to book online.

• Do you have hair straighteners/hair dryers?

  We have hair dryers in our changing rooms and straighteners are available on request from our reception.

• Can I have treatments if I have a medical condition?

  Yes, we always recommend you seek your doctor’s advice first and in some cases we will ask to see a doctor’s note.

• Can I have a treatment if I have cancer?

  Yes we do offer wellness treatments for those with cancer and going through cancer treatment. We always recommend that you seek medical advice before coming for your treatment and in some cases we will ask to see a doctor’s note.

• What should I wear during my treatment?

  You can wear underwear or swimwear in your treatment,  whatever makes you comfortable.  We can provide paper pants to allow you to dry your swimwear whilst you have your treatment.

• Will our treatments be at the same time?

  If you are coming with family or a friend we try to ensure that treatments are at the same time where possible, though this cannot be guaranteed and may be subject to change.

• What time is lunch served?

  Lunch is served between 12pm and 2pm in our Herb Garden Brasserie.

• Do I have to book a time for lunch?

  Yes, lunch time availability will be discussed with you at the time of booking. Please note, this is subject to change.

• How deep is the pool?

  Our vitality pool is 1.2 metres deep and 10 metres long.  It is a pool for floating and relaxing and not big enough to swim in.

• How warm is the pool?

  Our pool is heated to 35 degrees.

• Do you offer membership?

  We do not offer membership at the Spa.  This is to ensure we can manage the numbers in the Spa to make sure our guests receive a personalised service.

• Can I come just to use the pool?

  You can choose what you would like to use when enjoying the Spa however our minimum Spa package is our three hour Afternoon Spa from 3pm – 6pm for £50 per person.

• Is there a smoking area?

  There is a smoking area outside the hotel.

• Do you do anything special for birthdays and other special occasions?

  We do have a little surprise during your stay when we are notified or birthdays and special occasions before arrival.

• If I stay at the hotel, do I get spa access?

  Spa access is not included in your hotel rate however we do offer a Residents Anytime package which includes two hours Spa at an exclusive price of £35 per person. This can be booked up to 48 hours before your arrival.

• If I book a treatment, do I get spa access?

  You do not automatically get Spa access when booking a treatment but we do offer fabulous spa packages which also include treatments or added spa time for those having treatments with us.

• What is your Spa cancellation policy?

  Changes to Spa bookings made seven days prior to your visit/appointment may be offered but are subject to a £20 admin fee and cannot be guaranteed.

  Spa booking cancellation – A 50% refund will be offered if notice is given seven days prior to your visit/appointment. If cancellation takes place less than seven days prior to your visit/appointment, then no refund will be given. No requests to change the date made within seven days of the reservation will be allowed. Please note this.