SOCIAL CHAT

FAQs

How do I book with you directly?

Call us on 01777 705121 or email enquiries@yeoldebell-hotel.co.uk
How far in advance can I book?

There is no limit, please contact us any time.
How will I know my booking has been confirmed?

We will send you confirmation by your chosen means which is usually post or email.
I haven’t received confirmation of my booking, what should I do?

In the unlikely case of you not receiving confirmation please call or email us.
Do I have to give you my payment card details to confirm my booking?

We do usually ask for card details to guarantee your booking.
What is your cancellation policy?

Our standard cancellation policy is 12 noon on the day prior to arrival, after that full charges would be made.
How do I cancel or amend a booking?

By telephone, email or letter.
Where can I view your room rates?

Here on our website Stay pages.
How do I know I am getting the best price?

We always state our best available prices on our website.
Are rates per person or per room?

Per room.
What payment methods do you accept?

Cash, bank transfer and all major credit and debit cards.
Can I pay in advance or on arrival?

Either is acceptable, as long as you pay.
I secured my booking with my credit/debit card, can I pay cash on arrival?

Yes, we take cash on arrival and cards.
Can I pay on departure?

The room rate is normally payable on arrival and then any extra charges incurred during you stay can be settled on departure.
How do I make a group booking?

Call 01777 705121 and ask for group reservations.
Can you invoice us on departure?

Yes, if you have a credit account with us.
Do you have coach parking facilities?

Yes, we have parking to accommodate cars and coaches.
How do I get to the hotel?

We are just minutes from the A1 between Markham Moor and Blyth. Our nearest railway station is Retford which is on the main east coast line. Our nearest public airport is Doncaster and private airport is Gamston. If unsure, please call us for specific directions.
Can I book a taxi with you?

Yes, just speak to reception and they will happily book one for you.
Do I have to pay to park at the hotel?

No. We are happy to offer free parking. Another benefit of staying with us.
Can I pre-book a car parking space?

You can but there really is no need, our car park is extensive.
What time can I check in?

From 2pm on your day of arrival
Can I extend my stay?

Yes, with pleasure, just ask one of the reception team.
What is the latest time I can check out?

Normally 11am but a later checkout up until 1pm can be arranged.
What will I find in my room?

Our complimentary welcome package including a wide selection of teas, coffee, hot chocolate and homemade ‘Bell’ shaped biscuits.
What facilities are available in my room?

Flat screen TV with freeview and complimentary Wifi, hairdryer, luggage rack, toiletries, telephone.
What facilities are available at the hotel?

Cosy lounge area with open fire, three bars, the elegant Restaurant Bar 1650 and the St Leger Bistro by the Bar. We have free WiFi available throughout the hotel. Additional charges may apply for our accompanying luxury spa.
Do you have air conditioning in rooms?

No but fans are readily available and our windows open.
Do you offer Wi-Fi?

Yes we have free Wi-Fi throughout the hotel.
What provision do you make for people with disabilities?

All public areas are accessible for wheelchair users and menus are available in large print. Deaf guards are available so you can sleep assured that you will be woken in the event of a hotel alarm sounding, for any reason.
Can I bring my dog to stay with me?

Assistance dogs are welcome.
What is the hotel smoking policy?

The hotel is no smoking throughout.
How can I let you know if something is wrong?

Please call or if safe go to reception and speak to a member of our team.
Do you have to make a reservation to access the restaurant?

It is always advisable if you would like a specific time but not always essential.
How do I book to eat in the restaurant?

Ask any of the hotel or restaurant team in person or call us in advance
How far in advance can I book?

Anytime, we have no maximum length of booking.
What is the dress code?

Whatever you feel comfortable in. We want our guests to feel like Ye Olde Bell is like a home from home.
Can I book the restaurant for private use?

Yes, we have private dining options. Just tell the restaurant team your requirements.
Can I bring my dog into the restaurant?

We welcome assistance dogs only.
Do you welcome walk-in guests?

Yes of course. Just speak to reception.
Can I reserve a window table?

Yes, we have plenty of lovely window table options
What is the minimum age in the restaurant?

There is no minimum age requirement, as long as minors are with an adult.
I have special dietary requirements, what do I need to do?

It is useful to know in advance but we are well prepared and very adaptable to anyone with special dietary requirements.
Is the restaurant accessible for wheelchair users?

Yes, the restaurant is fully accessible.
I am considering the hotel as my wedding venue, can I visit the hotel and facilities?

Yes, we’d be delighted to show you around and explain all we have to offer
Who do we need to contact to arrange to get married?

Please contact any of the events team at the hotel.
Is there any charge to hold the Ceremony?

There is, charges start from £450
What are the prices for children?

Prices for children are from £15
How many wedding guests can you cater for?

From two to 200.
Do you offer outdoor weddings?

Yes, we do in our beautiful oak pavilion.
Are there any restrictions with outdoor weddings?

No there are no outdoor wedding restrictions.
Can we have fireworks or Chinese lanterns?

I’m afraid not, we are in a rural area and think it unfair to our farming neighbours
What catering options are available?

We have very extensive catering options. There are some ideas on our website and we are also happy to create bespoke packages for you. Just speak to a member of our team.
Do I have to use your suppliers for my floral arrangements?

No, we have recommended suppliers but you don’t have to use them.
Are there photo opportunities inside if there is inclement weather?

In abundance as the building is full of character, art and points of interest.
What time will the celebrations end?

1am carriages.
What is your delegate rate?

£49 day delegate and £149 24 hour delegate
Is VAT included in my quote?

Yes, all the prices on our website include VAT.
How many delegates do you cater for?

From two-200, just let us know your requirements.
What facilities are available for conferences?

Extensive gardens for team building activities.

Private rooms with direct access and natural daylight

Projectors and screens

Flipcharts

Syndicate rooms
Can I bring my own projector and laptop?

With pleasure
What refreshment options are available?

The choice is yours but as a standard;

Unlimited tea, coffee, herbal drinks, water

Freshly baked shortbread or scones

Fresh fruit
Do delegates have to pay for car parking?

No, our car parking is free to guests and delegates.
Do delegates have to pay for Wi-Fi?

No, our Wi-Fi is free throughout the hotel.
Do you have air conditioning?

No but we do have windows that open.
Is there natural light?

Yes, we like natural light.
Is there wheelchair access?

Yes. Ye Olde Bell is accessible.
How do I book an event?

Please contact one of the event team on 01777 705121 or email: sales@yeoldebell-hotel.co.uk
Can we have a choice menu?

Yes, we have flexible catering options.
Can I arrange my own catering?

No, our chef would be most offended.
Can I have a late bar extension?

Yes, the latest extension would be 2am
Can I have a live band?

Yes, we enjoy most live music.
What events are coming up at the hotel?

Several, please check our website events page.